Designing the customer journey and ensuring their happiness,
every step of the way.
HI THERE! I’M JULIA.
I specialize in building strong connections between your brand and customers.
Research indicates that 20%-70% of new customers may discontinue business within the first 100 days due to feeling neglected during onboarding.
Through tailored strategies and innovative solutions, I ensure customer loyalty, turning them into brand advocates.
The best part is, it's all customized to fit your business needs and budget.
Solving front-end problems and finding back-end solutions to create a world-class customer experience.
CX Strategy
Designing a comprehensive CX strategy to manage your customer journey, every step of the way. Throughout this process, we focus on customer happiness which directly translates into conversion and retention.
Customer Support
Whether it’s extra help with managing your ticket volume, scaling your CX department, or improving KPIs, I will work with you to find solutions to elevate your customer support.
Operations
Simplifying and optimizing your current supply chain and logistic operations, to serve your customers better, domestically and across the globe, pre- and post-purchase.
E-comm Solutions
From reviewing your techstack to recommending and onboarding new tools. Together, we will make sure that your company uses the most efficient solutions, focused on driving more sales and retaining existing customer base.
MY MISSION
Throughout my decade-long career, I've had the privilege of collaborating with visionary startups in different industries, helping them lay the foundation for world-class customer experience and operations departments.
I take pride in my ability to design customer-centric strategies that meet and exceed the expectations of business leaders and their customer base. From defining key touchpoints to implementing cutting-edge technologies, I've been instrumental in creating customer experiences that foster brand loyalty and drive growth. Customer happiness = more sales and returning customers.
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