SERVICESSupport and solutions on your own terms.
Task force & support
Need an extra hand or some on-demand support? Whether it's a touch of assistance here or there, share the challenge, and I'm ready to tackle it.
Flexible and solution-oriented. No strings attached.
Consulting & strategy design
Full-on assistance with structure, whether it’s creating SOPs, putting together FAQs, or sharing strategy recommendations.
My goal is to establish a scalable system that adapts to your organization’s growth.
I specialize in integrating automation tools while preserving your brand voice and adding a personal touch to your customer journey.
Full-scale solutions
From identifying customer personas, defining your brand voice, customer journey mapping, and creating a robust CX strategy…
…through setting up your helpdesk, establishing customer service policies and KPIs trackers, creating a post-purchase experience including surprise & delight, and customer appreciation campaigns.
This comprehensive package encompasses support, consulting, and expertise, with a dual focus on both conversion and retention.
Method
Platforms
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –
(Maya Angelou, author and activist)