“I first met Julia when I hired her to join us at Unbound, where I was the COO. Julia immediately stood out from the other candidates. As soon as she stepped into the room and sat down, she drew out a folder that summarized her goals for her first 90 days on the jobs, and the metrics she would use to measure progress towards those goals.
Over the past five years that I have known her, she has only continued to become more data driven. This passion for data, deep empathy for end users, internal drive, and brain that sees structure and systems where none may exist make her a force.
I firmly believe that the success of any company hinges on that company's ability to understand something about their customers that their competitors do not understand. Getting to that understanding demands unrelenting dedication to listening to the customer, seeing things from their perspective, and looking toward the future your product is crafting for them. Julia is the strategic partner that founders need to get to that understanding. Hire her.”
— Nisreen Hasib, CEO and Founder of Signoff
“Working with Julia has been an absolute game-changer for our team's transition to a new CX software. Her expertise and guidance have been invaluable throughout the entire process, from the initial onboarding sessions to ongoing support, she has been instrumental in helping us navigate the intricacies of the platform, to become familiar with Gorgias’ features and functionalities.
Julia's dedication to our team's success is evident in her meticulous attention to detail and unwavering support. She took the time to thoroughly understand our unique needs and challenges, tailoring her approach to ensure seamless integration of a new helpdesk into our workflow.
Thanks to her proactive approach and commitment to our success, we've been able to streamline our customer service processes, improve efficiency, and enhance the overall experience for our clients. Julia’s professionalism, knowledge, and genuine desire to help have made this transition smooth and seamless.
We couldn't be happier with the level of service and support we've received from Julia. She has truly gone above and beyond to ensure that we're getting the most out of the tools she helped us implement. We are immensely grateful for her dedication and highly recommend her to anyone seeking full-on assistance with their CX department.”
— Noor N, CEO of Mauj
“Julia is a dream to work with - she is a fast learner and a real advocate for her team. She quickly mastered our platform and was super proactive in setting up her brand to be successful ahead of potential obstacles.
Julia's warm and friendly demeanor is a true asset to any team and I would happily work alongside her in the future.”
— Natalie Barton, Customer Success Manager at Gorgias
“With her keen focus on customer-centric strategies, Julia seamlessly bridged the gap between marketing and customer experience at Unbound.
Her dedication to understanding and delighting our customers not only improved retention but also laid the foundation for sustainable, customer-driven growth.
Julia's steadfast commitment to championing the customer represents a rare quality in today's direct-to-consumer landscape.”
— Sarah Jayne Kinney, Cofounder & Chief Creative Officer of Unbound