Hi! I’m Julia Wysocka!
I currently work as a CX & Ops Consultant and Startup Advisor. But I didn’t always do this type of work. Let me tell you more about myself and my journey.
After graduating from a journalism school in Warsaw, I took on a once-in-a-lifetime opportunity and started an internship at the United Nations Headquarters in New York. Away from everything familiar to me, I learned not only about international relations and diplomacy but also embarked on a journey that made me realize I found a place I could call home.
In August 2014, I took the bold step of relocating across the ocean. After a few years working as a journalist for global magazines, as a stylist’s assistant, and as a creative operations coordinator, I realized my superpower: I am a problem solver who creates sustainable solutions even when faced with limited budgets and tight timelines.
With that realization, I jumped into the startup world. With startups, the sky is the limit and no idea is too big. As one of the first employees at Shhhowercap, I built the customer experience (CX) department from scratch. Putting structures in place, developing policies, and hiring my team taught me how to find myself in a fast-paced environment.
In 2018, I faced another great, yet rewarding challenge. I welcomed my son. This transformative experience reshaped my approach to work, reinforcing the importance of leading with empathy and kindness in all aspects of life.
In 2019, I joined Unbound, a CPG company that breaks the stigma and taboo around womxn’s pleasure. As the leader of the Customer Experience department, I concentrated on cultivating an empathetic, well-designed, and seamless customer journey. I listened to customers and translated their feedback into actionable solutions and product improvements.
I collaborated with a team of some of the most talented and diverse humans in the industry. From reducing first response times by 90%, and increasing conversion rates to double digits through support channels, to creating SOPs for customer support, collaborating on product launches, and managing a team of multiple agents, I was proud to serve Unbound’s loyal customers.
In 2022, I joined the team at Infinite Objects as the Head of Customer Experience. Infinite Objects changes how digital art is collected and valued by printing moving images, and NFTs and collaborating with digital artists.
As the Head of CX, I had to design a customer journey once again and build the department from the ground up. I started with a solid helpdesk setup and establishing metrics and KPIs, to later build a team of well-trained agents while working on the company’s first customer loyalty programs. I also took on projects that expanded my role in the operations and supply chain department. I was proud to implement and launch a global shipping program that tripled international sales. From compliance to tech onboarding and direct customer experience, I managed all aspects of the project.
At the end of the day, customer experience is so much more than a support channel.
It is the ultimate sales channel.
It is through that channel that a company leads the conversation with its customers, whether that is through email, social, or SMS.
I would love to help you start this conversation with your customers. Click the button below to set up a complimentary 30-minute call with me.